About Thames
Thames Appliance Repair started in 2022 with one van, one toolbox, and a simple frustration: it was too hard to get a straight answer and a reliable appointment when a household appliance broke down. Homeowners across London were waiting days for a callback, sitting through vague arrival windows, and being surprised by the final bill. We thought a local company could do better by keeping things honest and simple.
The name comes from home. London sits on its own River Thames, and we wanted a name that felt rooted in the city we serve rather than a generic label. In those first months the work came almost entirely by word of mouth, a fridge that stopped cooling in Old North, a washer that flooded a basement in Byron, and each repair earned the next referral. Doing the job properly turned out to be the only marketing that mattered.
Since then we have grown carefully, adding technicians who share the same standard rather than chasing volume. We service the major brands London homes depend on, among them LG, Whirlpool, Samsung, GE and Bosch, and we stock the parts those repairs most often need so that a single visit is usually enough. We diagnose the fault, explain it plainly, and quote the exact price before any work begins. Nothing happens to your appliance until you have said yes.
A repair is a small thing that matters a lot on the day it is needed. A working fridge means groceries are not spoiling; a working dryer means a family can get through the week. We treat every call with that in mind. That is why we keep hours that suit real households, seven days a week, from early morning until late in the evening, and why we stand behind our work with a straightforward warranty. We would rather do fewer jobs well than more jobs quickly.
We are not a national chain routing calls through a distant office. When you reach Thames, you reach a local team that lives and works in this city and knows its neighbourhoods. That is the whole idea, and it is the reason we started. If your appliance needs attention, we would be glad to help, the same way we have been since the beginning.
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